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Consultant Proficiency Resources: Leaders: The Art of Communication-EQ or IQ?

Emotional intelligence (EQ/EI) is a set of skills that are thought to contribute to the appraisal of emotions in oneself and others (Salovey & Mayer, 1990). The term EQ is relatively new to the world of business. EQ is a phenomenon that was popularized by behavioral researcher Daniel Goleman. According to Dr. Goleman “The rules for work are changing. We’re being judged by a new yardstick: not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other.”

EQ comprises of four domains: (1) self-awareness, (2) self-management, (3) social awareness, and (4) relationship management. Nested within each domain are twelve-(12) EQ competencies, learned and learnable capabilities that allow outstanding performance at work or as a leader. A 2019 article from Positive Psychology noted that Goleman’s prototype describes EQ in terms of five realms that are split among four sections. Two of these realms are related to personal competencies while others are related to social competencies. While personal competence is comprised of self-awareness and self-management, social competence is comprised of social awareness and relationship management.

Today's post is to understand the importance of self-reflection that builds self-awareness that allows for constructing one's EQ. Self-awareness has to do with self-confidence, awareness of your emotional state, recognizing how your behavior impacts others and paying attention to how others influence your emotional state. The other competencies include self-management, which is about keeping disruptive emotions and impulses in check, acting in congruence with your values, handling change flexibly, and pursuing goals and opportunities despite obstacles and setbacks. Social awareness competencies include things like picking up on the moods of others, caring about what others are going through and really hearing what someone else is saying. Relationship management competencies involve getting along well with others, handling conflict, clearly expressing ideas and using sensitivity to manage others’ feelings.


Self-awareness involves being able to read your own emotions and recognize their impact.

In order to practice this skill, you must develop an awareness of your own emotional states.


Self-management competencies involve having a sense of achievement, displaying honesty, integrity and, trustworthiness and being able to keep disruptive emotions under control.

Those who practice this competency accept responsibility and learn to choose their own emotional response.

C-Social Awareness

Social awareness competencies involve being able to sense other people’s emotions, understanding their unique perspectives and learning to take an active interest in things they are concerned about. It also involves having a sense of organizational awareness and a sense of service.

D-Relationship Management

Relationship management involves having a sense of teamwork and collaboration, being an inspirational leader and learning how to resolve disagreements. Relationship management also involves being able to initiate and lead people in a new direction and learning how to bolster other’s abilities through feedback and guidance.

EQ or IQ, while a leader needs both, a higher EQ can prove to be more beneficial for the leader than a higher IQ. Afterall, a leader's role inevitably is to motivate the team to effectively perform. A leader with a high EQ, would more readily accomplish the organization's goal than a leader with a higher IQ and lower EQ. Having a high EQ can help you respond to others. You can anticipate and prevent problems by paying attention to their emotional cues. When an employee is upset, practice active listening to understand where they’re coming from.

Warm Regards


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