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CPR: How 2 Series-Implement Total Quality Management

Updated: Dec 4, 2023

Yesterday's post-Consultant Proficiency Resources introduced the theme of quality management and its goal based on accountability. Total Quality Management (TQM) is an area all business leaders must adopt and hone. Today, CPR provides information on how to implement TQM.

TQM is a unique accountability, communication, and quality control process. While there is no magic formula for monitoring to improve quality control, a leader must take a few key steps to ensure the process is effectively implemented. Investopedia recommends every leader should take the following steps:

  1. Identify your company’s existing culture, its core values, and its systems.

  2. Use this information to create a system that will serve as your master plan.

  3. Establish what your customers and clients want and what they expect from your business. Determine how to meet these expectations and needs best.

  4. Create a team of management and employees to guide and implement your goals and include these efforts in your daily business management process.

  5. Consistently gather feedback from both employees and customers to gauge your progress.

Upcoming: CPR will examine some pros and cons of Total Quality Management (TQM).

Warm Regards,


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